Troubleshooting Guide
This guide helps you diagnose and resolve common issues you might encounter when using Logic AI.
Workflow Building Issues
Components Won't Connect
Symptoms:
- Cannot create connections between components
- Connection lines disappear after being drawn
Possible Causes:
- Incompatible component types
- Data type mismatch between output and input
Solutions:
- Verify that the output data type matches the expected input type
- Check the component documentation to confirm compatibility
- Use a transformer component to convert data between formats if needed
Slow Performance in Builder
Symptoms:
- Builder interface becomes sluggish
- Actions take longer than usual to complete
- Visual lag when dragging components
Possible Causes:
- Workflow is too complex
- Browser has insufficient resources
- Cache issues
Solutions:
- Break complex workflows into smaller, linked workflows
- Close unnecessary browser tabs and applications
- Clear browser cache and cookies
- Try a different browser with better performance
GPT Component Issues
GPT Component Returns Unexpected Results
Symptoms:
- Output text is not relevant to the input
- Results are inconsistent or seem random
- Component produces errors instead of expected output
Possible Causes:
- Insufficient or unclear prompt instructions
- Temperature setting is too high
- Token limit is too low for the response
Solutions:
- Refine your prompt with more specific instructions
- Add examples of expected outputs to the prompt
- Lower the temperature setting for more consistent results
- Increase the max tokens setting to allow for longer responses
GPT Component Timeout Errors
Symptoms:
- "Request timed out" error
- Component processing never completes
Possible Causes:
- Complex requests requiring extensive processing
- Server load or connection issues
- Input is too large
Solutions:
- Simplify your request or break it into smaller parts
- Reduce input size or summarize it first
- Try again during off-peak hours
- Check your internet connection
Integration Issues
External API Connection Failures
Symptoms:
- "Failed to connect" errors
- Integration components show error states
- Workflow stops at integration points
Possible Causes:
- Invalid API credentials
- Rate limiting on the API
- API endpoint has changed
- Network connectivity issues
Solutions:
- Verify API keys and credentials are correct and active
- Check API documentation for rate limits and implement appropriate delays
- Confirm endpoint URLs are current
- Test API connection independently using a tool like Postman
Data Format Errors
Symptoms:
- "Invalid data format" errors
- Data appears corrupted after passing through components
- Components reject incoming data
Possible Causes:
- Mismatched data formats between systems
- Special characters or encoding issues
- Required fields missing from data
Solutions:
- Add a Data Transformer component to convert formats
- Sanitize input data to remove problematic characters
- Add validation to ensure required fields are present
- Check documentation of both systems for expected formats
Account and Access Issues
Unable to Access Premium Features
Symptoms:
- Premium components are locked
- Receive "Upgrade required" messages
- Cannot access certain templates or marketplace items
Possible Causes:
- Subscription has expired
- Payment method issue
- Account permission level mismatch
Solutions:
- Check subscription status in account settings
- Verify payment method is up to date
- Contact your organization's admin if using team account
- Contact support if you believe there's an error with your account status
Deployment Issues
Symptoms:
- Cannot deploy workflows
- Deployed workflows are not accessible
- "Deployment failed" errors
Possible Causes:
- Workflow contains errors
- Deployment permissions issues
- Resource limitations
Solutions:
- Run the workflow validation tool before deployment
- Check for any error indicators in components
- Verify you have deployment permissions
- Ensure your plan has sufficient deployment capacity
Token and Blockchain Issues
Token Transaction Failures
Symptoms:
- "Transaction failed" messages when using LOGIC tokens
- Token balance not updating
- Marketplace purchases with tokens fail
Possible Causes:
- Insufficient balance
- Network congestion
- Smart contract issues
Solutions:
- Verify you have sufficient token balance including gas fees
- Try the transaction again later during lower congestion
- Check the blockchain explorer for network status
- Contact support if issues persist
Staking Rewards Not Appearing
Symptoms:
- Expected staking rewards not showing in account
- Staking dashboard shows different values than expected
Possible Causes:
- Rewards distribution timing
- Calculation misunderstanding
- Platform synchronization delay
Solutions:
- Verify the reward distribution schedule in the documentation
- Ensure your tokens have been staked for the minimum required period
- Allow 24-48 hours for platform synchronization
- Contact support with transaction IDs if rewards are significantly delayed
Still Need Help?
If you've tried these troubleshooting steps and still encounter issues, please:
- Take screenshots of any error messages
- Document the steps that lead to the problem
- Contact our support team with this information
We're here to help you resolve any issues with Logic AI.